Find the exact price of your cabin in two simple steps:
No credit card is required to make a ‘no obligations’ reservation and we can hold a cabin for up to 5 days.
Twin Cabin price: 2 x Adult.
Triple Cabin price: 2 x Adult, 1 x Child.
Quad Cabin price: 2 x Adult, 2 x Child.
If this is not correct for you please repeat step 1
| CHILD AVAILABILITY | 6 Months - 23 Months | 24 Months - 35 Months | 3 Years - 7 Years | 8 Years - 8 Years | 9 Years - 12 Years | 13 Years - 17 Years |
| Not Available | Not Available | Not Available | Not Available | Not Available | Not Available |
| Deck | Cabin Type | Cabin Code | Save up to | Single Cabin  | Twin Cabin | Triple Cabin | Quad Cabin | |||||
| A Deck view | Inside Stateroom view | PB | 31% | $6224enquire now | $3890enquire now | N/A | N/A | |||||
| A Deck view | Inside Stateroom view | PA | 31% | $6387enquire now | $3992enquire now | N/A | N/A | |||||
| D Deck view E Deck view F Deck view | Inside Stateroom view | OD | 31% | $7984enquire now | $3992enquire now | $3326enquire now | $2994enquire now | |||||
| B Deck view C Deck view E Deck view F Deck view | Inside Stateroom view | OC | 31% | $8036enquire now | $4018enquire now | $3348enquire now | $3013enquire now | |||||
| B Deck view C Deck view | Inside Stateroom view | OB | 31% | $8344enquire now | $4172enquire now | N/A | N/A | |||||
| B Deck view C Deck view D Deck view E Deck view F Deck view | Outside Stateroom view | LC | 31% | $9368enquire now | $4684enquire now | $3903enquire now | $3513enquire now | |||||
| A Deck view C Deck view | Outside Stateroom view | KC | 31% | $9904enquire now | $4952enquire now | N/A | N/A | |||||
| A Deck view C Deck view | Outside Stateroom view | KB | 31% | $10314enquire now | $5157enquire now | N/A | N/A | |||||
| C Deck view D Deck view E Deck view F Deck view | Outside Stateroom view | LB | 31% | $10314enquire now | $5157enquire now | $4299enquire now | $3870enquire now | |||||
| C Deck view | Outside Stateroom view | EA | 31% | $12644enquire now | $6322enquire now | N/A | N/A | |||||
| B Deck view D Deck view | Deluxe Balcony Stateroom view | DB | 31% | $15204enquire now | $7602enquire now | $6334enquire now | $5701enquire now | |||||
| B Deck view | Deluxe Balcony Stateroom view | DA | 31% | $17484enquire now | $8742enquire now | $7286enquire now | $6559enquire now | |||||
| B Deck view | Mini-Suite With Balcony view | BA | 31% | $22576enquire now | $11288enquire now | $9406enquire now | $8465enquire now | |||||
*Please note: All prices featured are in NZ dollars (unless otherwise stated), and include port taxes, government taxes and fees. Prices and availability are subject to change due to changes made by the Cruise Companies. | ||||||||||||
Cruise Itinerary
| Day | Ports of call | Arrival | Departure |
| 1 | Southampton | Sat, Jul 14 2012 16:30 | |
| 3 | Stavanger | Mon, Jul 16 2012 09:00 | Mon, Jul 16 2012 17:00 |
| 4 | Ny Alesund | Tue, Jul 17 2012 09:00 | Tue, Jul 17 2012 18:00 |
| 5 | Trondheim | Wed, Jul 18 2012 08:30 | Wed, Jul 18 2012 18:00 |
| 8 | Ny Alesund | Sat, Jul 21 2012 09:00 | Sat, Jul 21 2012 17:00 |
| 10 | Tromso | Mon, Jul 23 2012 08:00 | Mon, Jul 23 2012 17:00 |
| 12 | Bergen | Wed, Jul 25 2012 09:00 | Wed, Jul 25 2012 17:30 |
| 13 | Eidfjord | Thu, Jul 26 2012 08:00 | Thu, Jul 26 2012 15:00 |
| 15 | Southampton | Sat, Jul 28 2012 07:00 | |
| Total length of cruise: 14 - nights | |||
TYPICAL ITINERARY
Southampton, Great Britain
The United Kingdom's premier passenger ship port, Southampton was home to the great transatlantic liners of yesteryear. The port serves as your gateway to Southern England’s magnificent historic sites, national landmarks, charming villages as well as the great metropolis of London. It is an ideal starting or ending point for a memorable voyage.
Stavanger, Norway
The gateway to Norways spectacularly scenic fjordland, Stavanger is also a town with its own rich heritage as it is regarded as the ‘Cradle of the Vikings’. Your ship will dock right next to Gamle Stavanger, the old quarter, with its collection of 200-year-old white wooden houses (considered national heritage monuments in their own right), 12th century cathedral modelled on Winchester Cathedral, markets, craft stores and art galleries. Look out, too, for the Three Swords monument in the Hafrsfjord rock recalling the Viking sea battle won by King Harald the Fairhair to create Norway as one kingdom back in the 9th century. This is on the way to a recreation of an Iron Age Farm at Jernaldergarden. The other major landmark is a short boat trip away through the delightful Stavanger archipelago to the 2,000ft high Pulpit Rock (Preikestolen).
Alesund, Norway
Because it was completely rebuilt after being destroyed by fire in 1904, Alesund looks quite different to other Norwegian towns along the countrys west coast now better known as simply ‘Fjordland’. Stretching across three islands at the mouth of the magnificent Geirangerfjord, Alesunds architecture is now an eclectic mixture of mock-Gothic and neo-classical with more than a dash of Art Nouveau. Turrets and spires dot the skyline and you can trace the towns trend setting style development at the Art Nouveau Centre, one of several fascinating museums in the town. The pick is the open-air Sunnmøre while the Atlantic Sea-Park is also worth a visit as one of the largest aquariums in northern Europe
Trondheim, Norway
Enjoy the best of all possible worlds in Norways first-ever capital, which is still its third largest city and one of its most popular Fjordland cruise ports, Trondheim. Looking south along the picturesque Trondheim fjord, the most northerly in Norways west coast Fjordland region, are lush forests and valley but look north and you see the beginnings of the vast expanse of the Arctic Ocean. But, whichever way you are heading, there is much to enjoy in Trondheim before you set sail. Visit Stiftsgarden, the King of Norways official residence, which also happens to be the oldest wooden building in northern Europe, while the Archbishops Palace is the oldest secular building in Scandinavia. Among the pick of several fascinating museums is one featuring the decorative arts with its collections of 16th century ceramics and Art Nouveau artefacts. For the best bars and restaurants, try the 18th century Bakklandet waterfront district.
Ny Alesund, Norway
Just 600 miles south of the North Pole, the rugged but spectacularly scenic island of Spitsbergen is civilisations most northerly outpost and Ny Alesund is the most northerly settlement on it. Although about two-thirds of Spitsbergen and the handful of smaller, neighbouring islands that make up Norways Svalbard territory, are covered in glaciers, the Atlantic Gulf Stream which passes to the west has ensured a rich variety of plants, flowers and birds. Large areas are now designated bird sanctuaries, nature reserves and national parks. A ban on hunting also means there are plenty of polar bears and arctic foxes to be spotted by keen-eyed visitors. Once the base for Polar expeditions, Ny Alesund is also the place where one of the most famous explorers of modern times, Roald Amundsen, set off in 1928 to rescue an Italian explorer on a dirigible flight from which he never returned.
Tromso, Norway
It is easy to make the most of a day in Norway’s most northerly city and cruise port Tromsø because, in summer, the ‘midnight sun’ shines around the clock. The best way to see its full glory is to take a cable car 480 metres up to the top of Mount Storsteinen, which affords spectacular views out over the city to the surrounding mountains. The launchpad for many Polar expeditions, Tromsø lies 400 kilometres north of the Arctic Circle and, if you are fascinated by the world of snow and ice, the city’s Polaria Science Museum is the place to find out all about it. Within its iceberg-shaped walls you can meet the local wildlife at a vast aquarium, experience an Arctic snowstorm or take a virtual trek through the frozen wilderness to encounter polar bears and see the mystical Northern Lights. And, if the experience leaves you thirsty, you’re in luck; Tromsø has more bars than anywhere else in Norway!
Bergen, Norway
A former ‘European City of Culture’ with a string of fascinating art galleries facing its Lille Lungedgardsvann Lake, Bergen cruise port nestles amongst the magnificent mountains strung along Norway’s western coastline and is a gateway to Fjordland. This 13th century Hanseatic – and now World Heritage - city was built on the site of an original Viking settlement and is full of historic sites, the best known of which is Bryggen. A collection of 11th century wooden buildings along the harbourfront, this is a World Heritage Site in its own right and has its own museum to tell its fascinating story. To enjoy the best views of this picturesque city, take the funicular railway to the top of Mount Fløyen, which overlooks both Bergen and the surrounding region. Also the birthplace of composer Edvard Grieg, Bergen is easily walkable and has a lively fish market and an even better general market along the harbourfront as well as many attractive bars and cafes.
Eidfjord, Norway
The Norwegian cruise port Eidfjord is just a small sleepy village but it stands on the edge of huge scale attractions including the largest high mountain plateau (Hardangervidda) and Norways largest national park. Eidfjord stands on the banks of the fjord, from which it takes its name, and has attractions of its own including a 14th century church and the largest collection of ancient graves in western Norway at its Viking Burial Place. A couple of miles away is the Hardangervidda Nature Centre, which is an unusual adventure centre with all kinds of interactive ways of illustrating the rich natural, cultural and historical heritage of the region. Equally unusual is the Troll Train, which travels through the Mabodalen Valley to Norways most famous waterfall - Voringsfossen, which free falls nearly 500 feet.
OVERVIEW
Sail to the fjords with Oriana on this 14-night holiday, and you’ll receive a picturesque welcome to Norway as you’re greeted by a sea of white timber buildings in Stavanger.
Alesund, a distinctly different port, whose eclectic architecture stretches across three islands, is next before you head to historic Trondheim and a cruise through the picturesque Trondheimsfjord. Just 600 miles south of the North Pole lies the rugged but spectacularly scenic island of Spitsbergen and Ny Alesund, civilisation's most northerly outpost in this Arctic wilderness.
More breathtaking views are found in Tromsø where you can take a cable car up Storsteinen to look out over the city. Arriving in Bergen you’ll be charmed by the colourful timber buildings along the historic harbour front. Your final port of call is the small sleepy village of Eidfjord, gateway to some huge-scale attractions, including the largest high mountain plateau (Hardangervidda) and Norway's largest national park.
INCLUSIONS
- TV for in-cabin entertainment
- Complimentary toiletries
- In cabin safe
- All main meals
- Musical stage shows and entertainment
- Special guest entertainers
- Latest release movies (in cabin and on big screen)
- Choice of Bars and Lounges
| Vessel: Oriana | Length: 853ft |
| Year: 1995 | Beam: 106.00ft |
| Draft: 26.00ft | Cruising speed: 24kn |
| Engine: Gas Turbine/Diesel/Electric | Bars/Lounges : 12 |
| Casino : 1 | Crew: 794 |
| Gross Tonnage: 69153 | Gym: 1 |
| Onboard Currency: GBP | Passenger Capacity: 1928 |
| Show Lounge: | Swimming Pools: 3 |
| Whirlpool Spas: 5 | Cyber study |
| Family facilities | Music Festivals at Sea |
| Rock School in school holidays | Spa |
| Tate Britain Talks |
OTHER INFORMATION
Authentic yet modern, Oriana is a great ship for all ages. Teak decks. A tiered stern. And art deco style interiors. Her design helps create an atmosphere that epitomises the romance of cruise travel. Whilst her entertainment ranges from shows to a spa, gym and cyb@study. Those who sail on Oriana, fall in love with her. Many of her venues becoming firm favourites. Live sporting events in the Lord's Tavern. Coffee and chocolates in Tiffany's. Musicals in the Theatre Royal. Pre-dinner drinks in the Crow's Nest. Late nights in Harlequins. These are just some of her signature experiences. She also offers dining to suit your every mood. You can savour fine cuisine in one of her main restaurants. Opt for a bistro style menu in the Terrace Grill. Or sample the contemporary British dishes of Gary Rhodes in Oriana Rhodes.ABOUT P&O Cruises UK
Sailing Britain's largest fleet , P&O Cruises has earned the reputation as a leader in word cruising. Since pioneering cruise holidays in the 1880's they have been perfecting, redefining and developing them ever since.
The tone of P&O Cruises remains distinctly British, with British officers, 95 per cent of passengers ar efrom the British Isles
Deluxe Balcony Stateroom
- Two lower beds convertible to a king-size bed
- Bathroom with bath, shower and WC
- Separate sitting area with sofa, chair and table
- Double wardrobe and drawer space
- Vanity table/writing desk
- TV and radio
- Safe, hairdryer and refrigerator
- Tea/coffee making facilities
- Direct dial telephone
- Large picture window (EA grades) or floor to ceiling patio doors leading to balcony with reclining chairs and table (DA/DB grades)
- Fully air-conditioned
- DA/DB grades have a balcony EA grade have a picture window
Inside Stateroom
- Two lower beds convertible to a king-size bed
- Bathroom with bath, shower and WC or shower and WC
- Wardrobes and drawer space
- Two seater corner sofa, chair and table
- Vanity table/writing desk
- TV and radio
- Safe, hairdryer and refrigerator
- Tea/ coffee making facilities
- Direct dial telephone
- Large picture mirror
- Fully air-conditioned
Inside Stateroom (two upper berths)
- Two lower beds and two upper pullman berths (two upper berths)
- Bathroom with shower and WC
- Wardrobes and drawer space
- Two seater corner sofa, chair and table
- Vanity table/writing desk
- TV and radio
- Safe, hairdryer and refrigerator
- Tea/coffee making facilities
- Direct dial telephone
- Large picture mirror
- Fully air-conditioned
- When three or four passengers share a cabin, for safety reasons the two lower beds cannot be pushed together
Mini-Suite With Balcony
- Two lower beds convertible to a king-size bed
- Two double wardrobes, drawer space, ironing board and trouser press
- Bathroom with whirlpool bath, shower and WC
- Separate sitting area with sofa, armchairs and table
- Writing desk and chair
- TV, video and radio
- Safe, hairdryer and refrigerator/bar cabinet
- Tea/coffee making facilities
- Binoculars
- Slippers and bathrobes
- Direct dial telephone
- Floor to ceiling patio doors leading to balcony with two loungers and table
- Fully air-conditioned
Outside Stateroom
- Two lower beds convertible to a king-size bed
- Bathroom with bath, shower and WC or shower and WC
- Wardrobes and drawer space
- Two seater corner sofa, chair and table
- Vanity table/writing desk
- TV and radio
- Safe, hairdryer and refrigerator
- Tea/ coffee making facilities
- Direct dial telephone
- Picture window
- Fully air-conditioned
Outside Stateroom (two upper berths)
- Two lower beds and two upper pullman berths
- Bathroom with shower and WC
- Wardrobes and drawer space
- Two seater corner sofa, chair and table
- Vanity table/writing desk
- TV and radio
- Safe, hairdryer and refrigerator
- Tea/coffee making facilities
- Direct dial telephone
- Picture window
- Fully air-conditioned
- When three or four passengers share a cabin, for safety reasons the two lower beds cannot be pushed togethe
Suite with Balcony
- Lounge with sofa, armchairs and table
- Writing desk and chair
- TV, video and radio
- Hi-Fi System • Butler service
- Safe, hairdryer and refrigerator/bar cabinet
- Tea/coffee making facilities
- Binoculars
- Slippers and bathrobes
- Direct dial telephone
- Floor to ceiling patio doors leading to balcony with two loungers, chairs and table
- Guest bathroom with WC
- Separate bedroom with two lower beds convertible to a king-size bed, walk-in dressing area, two double wardrobes, drawer space, ironing board and trouser press
- Bathroom with whirlpool bath, shower and WC
- Fully air-conditioned
Oriana
G Deck
- Located on Lido Deck, at the forward and starboard side of the Riviera Pool, is Al Fresco Pizzeria. If you don’t want to leave the pool area and get dressed for lunch, you can pop in for a light snack from late morning until early evening. With seating both inside and conveniently outside by the pool, children will appreciate the fast-food feel of Al Fresco. Although pizza is the speciality, you’ll find burgers, salads, open sandwiches and much more on the menu. Being high up on the Lido Deck, you’ll also get spectacular sea views from this casual eatery.
Located on Lido Deck deck
- Following on from the popularity of Arcadian Rhodes, Gary has extended his fine dining experience by launching a second restaurant at sea - Oriana Rhodes. The Curzon Room, with its light and airy ambience, has been transformed into a high quality restaurant for which Gary has created a number of unique signature dishes. Seating up to 96, including a number of intimate tables for two, you can enjoy traditional British cuisine with a contemporary twist.
Located on D Deck deck
- The Conservatory, an informal self-service restaurant, is located in the aft section of Lido Deck, with easy access to the surrounding decks and facilities. The Conservatory is a light and airy room with a casual atmosphere and decorated with murals reminiscent of an English country garden. High up on Lido Deck, The Conservatory affords spectacular sea views with floor-to-ceiling windows and offers seating both inside and al fresco on deck. It opens early and provides breakfasts (including a healthy option), extensive buffets for lunch and afternoon tea. In the evening a section of The Conservatory is converted into Le Jardin, an informal bistro with an exciting menu. But don’t forget to make a reservation - it books up quickly!
Located on Lido Deck deck
- Located at the stern of the ship on E Deck, The Oriental Restaurant is one of two main dining rooms on Oriana. Taking its name from the ‘O’ in P&O (Peninsular and Oriental Steam Company), this elegant and welcoming dining room is all about enjoying the friendly atmosphere and company of your table companions. Decorated in rich bronzes and golds, The Oriental Restaurant has an understated elegance and seats almost 500 people in stylish comfort. Huge ocean-view windows on three sides frame views of the ship’s wake, while delicately crafted dishes are beautifully presented at your table. This is truly a world-class dining experience to be savoured in every sense.
Located on E Deck deck
- Positioned midships on E Deck, The Peninsular Restaurant is one of two great formal dining rooms on Oriana. Taking its name from the ‘P’ in P&O (Peninsular and Oriental Steam Company) The Peninsular Restaurant seats almost 500 people. Adorned with a wall length mural of ‘The Journey of Odysseus’, you will find classy and contemporary décor with exquisite surroundings, as well as an enticing menu night after night. Large windows on either side provide magnificent views as you dine on the superb cuisine. And don’t miss the decadent chocolate buffet!
Located on E Deck deck
Bars and Lounges
- You will find Anderson’s, midships, on Promenade Deck, just aft of Royal Court and neatly and conveniently wrapped around Monte Carlo Club. The panelled walls, deep sofas, comfortable club chairs, classical paintings and traditional rugs create an ambience of a time-honoured London Club. Both elegant and welcoming, Anderson’s is ideally located for a break from the tables in the Monte Carlo Club or intermission from your retail therapy in Knightsbridge; and perfect for a pre-dinner drink or warming nightcap. With his bronze bust on display in these fine British surroundings, P&O founder Arthur Anderson would be proud to be the namesake of this elegant room.
Located on Promenade Deck
- High up on Sun Deck at the forward end of the ship you will find The Crow’s Nest. This classy cocktail bar offers Oriana’s most spectacular panoramic views. During the day you can enjoy shimmering sea vistas in this comfortable and relaxing atmosphere, with seating on two levels. But it’s in the evening, as the lights go down, that The Crow’s Nest is at its best; with some mood setting piano music in the background, you can’t find a better place from which to watch a breathtaking sunset at sea.
Located on Sun Deck
- Lord’s Tavern, the quintessential British sports bar, situated on the Promenade Deck, has undergone a makeover. Due to its popularity, it has been extended into Jackpots and now offers a brand-new ‘pavilion style’ seating area. A tribute to the world-famous Lord’s Cricket Ground, it is shrouded in cricket memorabilia with a canopy adorning the bar. Plasma screens, an enhanced sound system, glorious sea views and places to relax, both inside and out, make this bar the perfect venue for watching the latest sporting events or lounging the day away. As the sun dips on the horizon, Lord’s Tavern becomes a hive of activity with live music, karaoke and a dance floor to take you into the night.
Located on Promenade Deck
- The Pacific Lounge, at the stern of the ship on Promenade Deck, is Oriana’s entertainment centre. Soft comfortable furnishings and contemporary colours create a friendly and inviting feel in the Pacific Lounge, and a tiered floor offers excellent viewing from anywhere in the room. During the day you can attend craft classes and enjoy leisure pursuits here, and at night you can take in a hilarious comedy or a sophisticated cabaret. There’s a full-service bar for liquid refreshment and a large wooden dance floor that comes alive at night.
Located on Promenade Deck
Stage Shows
- Chaplin’s Cinema is located aft of midships on D Deck, with its entrance on the port side just off the Art Gallery. This outstanding cinema offers excellent viewing from any of its 200 comfortable seats, and boasts an exceptional sound system. So sit back and enjoy the latest blockbusters or your favourite old classics, which are shown throughout the day and evening. Chaplin’s is also used for lectures, port enhancement talks, and much more
Located on D Deck
- The 650-seat Theatre Royal is located in the forward part of the ship on Promenade Deck. A traditional theatre colour scheme of rich red, blue, gold and maroon, combined with a Shakespearean Tudor rose motif and heraldic design, was employed to give the feel of a West End theatre. The Theatre Royal also has all the very latest technical advantages, with its high-tech audio, video and lighting equipment and its revolving stage. And with a different musical spectacular every night, this is one room that you will visit over and over again.
Located on Promenade Deck
Swimming
- Midships on Lido Deck is Oriana’s Crystal Pool, the largest swimming pool on any cruise ship in the world. Boasting an impressive bronze water sculpture by Andre Wallace, the Crystal Pool has plenty of sun loungers around its deck for sunbathing and just relaxing. Sun Deck above offers some wind protection to the pool, as well as additional sun loungers, which overlook and surround the pool below.
Located on Lido Deck
- Located on Lido Deck and cleverly sheltered from the wind by Sun Deck, you’ll find the Riviera Pool. Its cool glistening water offers a refreshing break from the warmth of the sun, and the two jacuzzis at the aft end of the pool, are a tempting venue for your favourite cocktail. No more than a few steps from the pool is the full-service Riviera Bar; an outdoor bar with a roof covering, it’s an excellent place to escape for a refreshing cocktail. Sun worshippers will enjoy the two terraces full of deck chairs that surround the pool on Lido Deck and up on Sun Deck.
Located on Lido Deck
Kids Club
- Teenagers can chill out in these specially designed areas, complete with all the latest gaming consoles and interactive technology. Whether they want to relax on the comfortable sofas and bean bags, challenge a friend to a game on the Playstation, enjoy watching the most recently released films on the large plasma screens or listening to the latest music, there is plenty to keep them entertained from morning through ‘til night.
Located on D Deck
Shopping
- Situated off Queen’s Court at the forward end of E Deck, just off the atrium and adjacent to Knightsbridge, is the Emporium. This is Oriana’s version of a corner shop, where you can buy everything from sweets and chocolates, to books, suntan lotion and batteries. It’s the little shop that has everything!
Located on E Deck
Sports and Spa
- At the forward end of Lido Deck, on the starboard side of the Oasis Spa, is Oriana’s gym. The floor-to-ceiling windows offer amazing views while you exercise on the large range of the cardiovascular and resistance equipment. You’ll also find free weights and an exercise studio, where you can participate in aerobics, circuit training, yoga and more. Experienced personal trainers and nutritional experts are there to assist you with your fitness programme and will check that you are exercising safely and effectively. And when your workout is finished, it’s only a few steps to a relaxing massage or soothing sauna in the Oasis Spa.
Located on Lido Deck
Casino
- Just forward of midships, on the starboard side of Promenade Deck, is the Monte Carlo Club Casino, Oriana’s very own slice of cosmopolitan allure from the Riviera. The Monte Carlo Club is the perfect place for roulette, blackjack and poker, and there are experienced staff on hand to teach you how to play all the games. Stop by and try your luck!
Located on Promenade Deck
Oriana Photos
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P&O Cruises UK Europe and World Voyages
Terms and Conditions
Introduction
These are the Terms & Conditions under which you book and travel
on any P&O Cruises product we sell you. You are bound by these
‘Terms & Conditions’, so it is important that you read them carefully.
We/Our/Us means Carnival plc, trading as P&O Cruises and,
where the context permits, includes the Carrier. In selling you
cruises and issuing you tickets, Carnival plc acts as a sales agent
for P&O Cruises.
You are entering into this contract with Carnival plc trading as
P&O Cruises, ARBN 107 998 443.
Certain laws such as the Trade Practices Act 1974 (Cth) and any
applicable state based consumer legislation (from here known
as ‘consumer laws’), are in place for your protection. They are
designed to ensure the services provided by us (and, where
applicable, the Carrier), are provided with due care and skill and are
reasonably fi t for a holiday. These Terms & Conditions do not alter
any protection given to you by consumer laws.
Your agreement with us
When you fi rst make a payment towards your cruise holiday, you
accept P&O's Terms & Conditions on behalf of all passengers in the
booking. Once we have received a payment, an agreement on these
Terms & Conditions becomes effective between all passengers in
the booking, Carnival plc and, where applicable, the Carrier.
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When you holiday with P&O Cruises you can choose to purchase a
Full Fare or one of our Discounted Fares. Passengers who purchase
a Full Fare enjoy more fl exible payment and cancellation conditions.
Please refer to the Payment and Cancellation sections below.
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Once you have decided on your holiday, we will need a deposit to
secure your booking. It is essential that deposits are received by
us within 3 days from when the booking is made. If payment is
not received within this time, our system will automatically cancel
your booking.
|
|
Fare type |
World Voyages |
All other Cruises |
|
Deposit amount (from total fare price)
|
All fares |
10% |
10%
|
|
Final payment due (number of days prior to departure)
|
Discounted fares
|
90 |
75
|
|
Final payment due (number of days prior to departure)
|
Full fares |
45 |
30
|
Please note, all passengers within a booking must travel on the
same fare type. It is essential that you make fi nal payment by the
due date and in accordance with the fare type you have purchased.
If payment is not received, bookings will be automatically cancelled
and our ‘Cancellation & Refunds’ policy will apply.
If you are making a booking within the ‘fi nal payment due’ period of
your selected cruise, full payment is required at the time of booking.
Travel insurance
We strongly recommend you purchase appropriate
international travel insurance at the time you pay your
deposit. If you do not purchase travel insurance, you will not
be able to claim for any cancellation charges, medical costs,
repatriation and other expenses that may arise if things do
not go according to plan.
Cancellation & Refunds
Although we would love to see you on board, we understand that
plans can change. Should you need to cancel your holiday, we ask
that you notify your Agent or our Customer Service Team at
your earliest convenience. The refund or cancellation charge that will
be payable depends on the amount of notice you give us and the
fare type you have purchased, as follows:
The new policy is effective immediately and applicable to all new bookings made on 5 September 2011 onwards, starting from and including the following voyages.
D203 (9th April 2012), J202 (27th April 2012), R202 (12th April 2012), A207 (30th March 2012), E205 (4th April 2012) , X202 (10th April 2012), N206 (23rd March 2012) .
|
Days prior to departure |
Cancellation Charge |
|
>90 days |
Deposit ^ |
|
89 - 64 days |
25% ^ |
|
63 - 43 days |
50% ^ |
|
42 - 15 days |
75% ^ |
|
<14 days |
100% ^ |
^ Additional fees charged by airlines will be passed onto the guests.
Changing your cruise holiday
Please note, if you choose to change your booking to a different
cruise, or to a different sector of a World Voyage, it will be
considered as a cancellation of your original booking. In this
instance, our cancellation charges, as per our Cancellation &
Refunds policy, will apply.
Your fare
Your fare is determined by the fare type, the number of passengers
in your stateroom, its location on the ship, the amenities offered,
port charges, government taxes, any airfares including taxes and
fees, any transfers and any hotel accommodation. Child fares,
where applicable, only apply when children occupy the 3rd or
4th bed in a stateroom.
Fare changes
Once booked, your fare is only subject to any increased taxes,
which will be added to the fare or to your on board account.
Sometimes we will release promotional fares. These can be offered
and withdrawn at any time. If you decide to change to one of these
promotional fares, you will need to cancel your existing booking and
our Cancellation & Refunds policy will apply.
Stateroom changes
We reserve the right to change the stateroom allocated to you at
any time at our discretion. In addition, when a booking is made as
a ‘Guarantee’ it will be berthed at our discretion and allocated a
stateroom in the grade booked or higher at a later date.
Fuel supplement
We may elect to impose a fuel supplement at any time, which will
apply to new bookings only. The total price quoted to you at the time of
booking will be inclusive of any applicable fuel supplement.
Booking changes & ticket requests
Once you have made your booking, please check your invoice, ‘Cruise
Personaliser’, or with your Travel Agent to ensure the details are correct.
Should you need to make changes to your booking or request tickets,
the following administration charges will apply:
|
Changes/requests |
Our charge |
Additional charges |
|
Spelling correction (per person)
|
$0 |
▄ |
|
Replacement passenger * (per person)
|
$25
|
▄ |
|
Re-issue of ticket (per request) |
$25
|
▄ |
* One original passenger from the booking must always remain in the
stateroom. If the cancelling passenger was the only person that qualifi ed
the booking for a promotional fare (eg: past passenger fare), additional
and remaining passengers will no longer be entitled to this promotional
fare. The booking will revert to a different fare and the remaining
passengers will need to pay the difference in cost, if any.
▄ Flights – all changes and requests subject to relevant airline
charges.
Airfares
Our Customer Service Team can assist you in booking fl ights to connect
with your cruise, in this instance, we act only as a booking agent
on behalf of the airline. Bookings are subject to availability and the
following conditions apply:-
• Airfares can only be purchased in conjunction with a cruise and travel
will be on fl ights and airlines nominated by P&O Cruises.
• Airfares are in Australian dollars per person and include: GST (where
applicable), fees, taxes and surcharges.
• Airfares do not include stopover accommodation, transfers or
baggage handling.
• P&O Cruises cannot accept any responsibility where airline schedules
or seat availability requires overnight accommodation before or after
your cruise.
• We make every effort to ensure that fl ight arrangements we make
for you are appropriate, however we cannot accept responsibility
for missed connections between your fl ight and the ship which are
beyond our control.
• Fees, taxes and surcharges can vary by gateway city, routing,
destination and carrier and are subject to change without notice. If
there is an increase to the fees, taxes or surcharges, we can collect
the additional payment prior to your cruise holiday, even if your
booking has already been paid in full.
• Airline rules and conditions may require full non-refundable payment
prior to P&O Cruise’s normal payment conditions.
• Alterations to fl ights after tickets/vouchers have been issued can only
be made through our Customer Service Team and will be subject to
our booking changes & ticket requests policy in conjunction with the
airlines fare rules and conditions.
• If you choose to cancel your air for any reason, our Cancellation &
Refunds policy will apply in conjunction with the airlines fare rules and
conditions.
Pregnancy
We are unable to accept any passengers who will have entered their
24th week or later of pregnancy by the end of the cruise.
Minimum age to travel
To ensure suitable supervision there needs to be at least one passenger
18 years or older in each stateroom. Passengers under the age of
18 years must travel with a parent or guardian over the age of 21 years.
We welcome children 12 months and over to cruise with us, except on
Arcadia and Artemis, which are dedicated to adults over 18 years of age.
We are unable to accommodate infants less than 12 months due to
limited neo-natal facilities on board. Please note, infants aged 6 months
and over are permitted to travel on selected cruises, please enquire at
the time of booking.
Children
Parents/guardians are responsible for children at all times. Children
under the age of 16 years must not be left unaccompanied on the ship
whilst visiting a port of call. Infants aged between 6 months and 2 years
must remain with their parent/guardian at all times.
If a child displays dangerous or disruptive behaviour, the ‘Rights of the
Captain’ will be applied to both parent/guardian and child.
Requirements to travel
Passports, visas and vaccinations are your responsibility.
Without the necessary passport, visas and/or vaccinations local
authorities may deny you boarding, prevent you from going ashore,
issue a fi ne or deny the ship entry into the port.
Passports are required and must be valid for a minimum of 6 months
beyond the date of the cruise return. In addition, travel on our cruises
will not revalidate an Australian re-entry visa.
Illicit items
To ensure a safe and enjoyable holiday for all our passengers, it will be
necessary for our staff and others parties, such as port and government
agencies, to search you and your luggage. You agree to allow such
searches. We can deny boarding or disembark any person in possession
of any weapons or illicit substances.
Alcohol & gambling
We are committed to the responsible service of alcohol. There may be
times when we consider it appropriate to refuse the service of alcohol to
a passenger for any reason.
Any alcohol purchased ashore may be collected at the gangway for safe
keeping and will be returned to you on the last day of your cruise.
Passengers must be 18 years of age or older to purchase and drink
alcohol or gamble on board P&O Cruises ships at all times. Passengers
aged 16 and 17 years may be bought beer, cider or wine to drink with
a meal in the restaurants when accompanied by an adult. Government
issued photo identifi cation may be requested.
Your health
We care about the health and safety of our passengers. To assist,
please advise us at the time of booking if you have any condition that
requires medical attention, medication or special treatment. We may
also ask you to complete a health questionnaire.
If a passenger has a condition that we decide may seriously affect the
enjoyment, health or safety of themselves or any other person on board,
we can refuse or cancel a booking, where necessary. We will give
reasonable consideration when reaching this decision and will advise you
as soon as possible. Provided you have given us all relevant information
about the condition at the time of booking, you will be entitled to a full
refund if we cancel your booking on the basis of this condition.AND CONDITIONS www.pocruises.com
On board Medical Centre
Each ship has a Medical Centre that is staffed by registered doctors
and nurses, who are available during scheduled times to provide
medical care for everyone on board. They are also available 24 hours
a day, 7 days a week for medical emergencies. Our Medical Centre
is only for medical needs arising on board and cannot cater for
treatments that you know you will require while on holiday.
We are not a healthcare provider and may not be held liable for the
sickness, injury or death of any passenger arising from any advice,
treatment, care, services or any omission by medical staff. These
medical providers exercise their own medical judgement and expertise.
On board medical charges
All cruises on our ships are outside the scope of Australian
Medicare, New Zealand Accident Compensation Corporation
(ACC) and private health insurance. Consultations, treatments and
medications are charged at private rates in Pounds Sterling and
must be paid by you and claimed through your travel insurance.
Other service providers
While we specialise in cruising holidays, you may choose to book
other services such as fl ights, accommodation, transfers and shore
excursions. We will assist you in making these arrangements;
however, we act only as a booking agent. The service providers are
solely responsible for the information and service offered and their
conditions will apply. Where we arrange these services for you, we
will assist in addressing any concerns you may have.
Any arrangements made by or for you are your responsibility and
entirely at your own risk.
Ship & itinerary changes
We will do everything we reasonably can to make sure everything
goes according to plan; however, sometimes changes can happen
that may affect your holiday experience. This could include
weather, mechanical diffi culties, civil unrest or any other unforeseen
circumstances.
In addition, we may charter all or part of the ship or remove the ship
from service where this becomes necessary. We may change the
itinerary, ship or cancel the cruise due to operational or commercial
requirements.
We will notify you of these changes as soon as we can. Where we
cancel a cruise or make a signifi cant change to the ports in your
itinerary prior to departure, you will have the choice of:
• The new itinerary;
• An alternative cruise of comparable standard, if available; or
• Cancelling the cruise for a full refund of your fare paid.
If we are required to change the itinerary or cancel the cruise due
to safety, maritime law, severe weather or to protect human life
or health, we are not required to provide any compensation. With
this in mind, please do not make any important arrangements or
meetings based on the proposed itinerary.
Rights of the Captain
If a passenger seriously affects the safety, well-being or enjoyment of
themselves or any other person on board, the Captain has the right
to confi ne, sedate or disembark the passenger. In such cases, we
are not responsible for any expenses including your return home. In
addition, you will not be entitled to any refunds. While the Captain will
always act reasonably in these circumstances, you accept that the
safety, well-being and enjoyment of everyone on board comes fi rst.
Leaving the cruise early
If you are required or choose to leave the cruise for any reason, we
are not responsible for any expenses, including your return home.
This also applies if you do not return to the ship after a port visit in
time for sailing. If we assist you with any costs, you will need to repay
us on your return. In addition, you will not be entitled to any refunds.
Legal matters
In the unlikely event you have reason to take legal action, you agree
to use all reasonable efforts to bring the issue to our attention as
soon as possible.
Where permitted by consumer laws and other laws, we shall not be
liable for:
• Loss of, or damage to, any luggage or other belongings
• Sickness, injury or death, unless caused by our proven negligence.
In addition, our liability will be reduced in proportion to any
negligence or fault on your part.
This contract is governed by the laws of New South Wales.
You agree that any action you bring against us will be heard in
New South Wales, unless consumer laws allow you to bring an
action elsewhere in Australia.
You agree only to bring action against Carnival plc and not
P&O Cruises or any of Carnival plc’s other related bodies
corporate as defi ned in the Corporations Act 2001(Cth), or any
other person involved or connected with the ship. You agree that
Carnival plc holds the benefi t of this promise for itself and also
on behalf of the other parties it is intended to protect. If you do
take action against any of those parties you will be required to
compensate for the full amount of the actual damage or loss
sustained, and any costs and expenses incurred by Carnival plc
and the other person or persons against whom you claim.
Privacy
Privacy laws safeguard your personal details.
Personal information
During the booking process and your cruise holiday, we ask for
information about you. We collect this information so you receive
the highest level of personalised service. After your holiday, your
information is stored so we can inform you of any special offers
or obtain feedback. If you do not wish to receive such offers or be
contacted to provide feedback, please let us know. We may also
be required to pass your information onto various third parties such
as immigration offi cials, service providers and insurers.
If you consult the medical staff on board, any information shared
with them may be made available to relevant people within our own
organisation and also externally to medical specialists, insurance
providers and our professional advisers.
Security cameras
For the safety and security of our passengers and crew, we use
Closed Circuit Television (CCTV) to monitor and record public areas
on board all our ships. If necessary, this footage may be viewed
by our own personnel, advisers and external parties with a relevant
interest. We are not responsible for any consequences arising from
the viewing or other use of this footage.
If you would like to access your personal information or obtain a
copy of our privacy policy, please contact our Customer Relations
Department on:
0800 444 740 (New Zealand)
Post: PO Box 2006
North Sydney, NSW 2059
Australia
Email: privacy@pocruises.com.au
